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Case Study
Dynamic Survey Application
“A UK-based client needed a dynamic survey form, whose creation was an uphill battle”
The precise measurement of customer satisfaction was a challenge for a training center based in the UK. However, the client came in a position wherein he was able to overcome this obstacle by utilising a dynamic survey form. Eminenture developed it, which automatically generated insights based on customer feedback.
Several obstacles created roadblocks in accurately measuring the customer experience, leading to a gap between the customers and the training center. These challenges included:
We tackled these challenges by developing a comprehensive plan of action. Addressing them became a cakewalk through the following solutions:
Our digitally interactive survey form yielded impressive results, resulting in the multiplication of business benefits. The client leveraged advantages, such as:
Our innovative approach led to the creation of an efficient and interactive survey form. As a result, the UK-based customer was able to reap the following benefits:
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